Packet Remedy Protocol

Signal stamped: 14 September 2026

1. Remedy window

Because packets are moisture-sensitive, remedy requests must open within 48 hours of delivery. We examine:

• Wrong variety or pack size versus the invoice.
• Packets crushed, soaked, or clearly unfit for sowing from transit damage.
• Total non-delivery when the courier marks the consignment delivered.

2. Outside the protocol

• Cosmetic scuffs, natural speckles, or minor size drift within grade.
• Delays rooted in a wrong address or unreachable phone.
• Goods opened, sown, or discarded before a ticket is filed.

3. Opening a ticket

Use Track & Support with your order beacon, a short description, and clear photos of outer packaging plus affected sachets. The seed desk aims to reply within two business days.

4. Outcomes

Approved remedies may be a partial refund, replacement dispatch (stock permitting), or store credit — chosen by V K Enterprises based on the evidence.